All technology, no matter how trusty, can have its hiccups. And our readers tell us Amazon's Alexa can be the same. If your Alexa is slow to respond and you're tired of waiting, then this article will help you get it back to its best.
1. Force Stop the App
It may sound a little primitive, but generally, force-stopping an app is the easiest and fastest way to get it back to working order. The best part is – it'll work for Alexa too.
If you use an iOS device to use the Alexa app, force-stopping requires you to press the home button twice and flick the Alexa app upward to stop it from running.
However, if you're an Android user here's what you have to do.
- Press the ‘settings' button on the screen.
- Next, scroll down and select the ‘apps' heading.
- Once the list of apps appears, press on ‘Alexa' and choose the ‘force stop' button.
2. Sign out of the app
Another solution for users looking to restore their Alexa's full functionality is signing out of the app. Here are the steps you'll need to follow to log out of the Alexa app:
- Open the app and press the ‘More' selection (aka the burger button). Next, press the ‘Settings' heading and scroll down until you see the ‘Sign Out' selection.
- Press the ‘Sign Out' heading, and you're done.
3. Reinstall the app
At times, apps can act up because of software problems and vital application files being deleted or removed. Sometimes, firmware bugs can lead to apps being stuck at a particular stage and saving it in the phone memory. The quickest way to ensure your app has the files it needs to operate is to uninstall and reinstall it.
Trying out the uninstall fix can also help forgetful souls that their app is pending an update. Thankfully, you can check for the updated version when you're reinstalling the app.
Use the instructions in the heading above to sign out of your Alexa app and uninstall it on the device of your choice by following the instruction below.
For iOS users:
- Locate the Alexa app on your screen. Touch and hold the app until you see the apps jiggling.
- Press the ‘Remove' icon near the Alexa app.
- Press the ‘Delete app' button twice and tap done.
For Android users:
- Locate and press the Alexa app on your screen until a prompt appears.
- Press the ‘Uninstall' option
- Press ‘OK' to confirm uninstalling, and that's it.
4. Check if the device is within range
As convenient as Wi-Fi-enabled devices are, they're also vulnerable to interferences and range issues.
For example, if your Alexa is slower than usual, it's likely there's an internet connectivity issue at hand. If your device is too far away from the router (aka out of range), this can affect Alexa's speed. Try placing the device a little closer to your router.
Even when the Echo device is within the router's coverage, there can be interference with the internet connection thanks to appliances like microwaves, baby monitors, etc.
That's why it's important to place the Echo device away from appliances and preferably at a higher surface (such as top-shelf) where it'll be free of all other types of interruptions too.
5. Crowded Wi-Fi
Ever heard the saying – too many cooks spoil the broth? Well, too many devices can slow your Wi-Fi router – thereby affecting the performance of your Amazon Alexa.
Disconnect any device not in use to free up some space and improve Wi-Fi performance. It's also a good idea to keep checking for unknown devices connected to your network with your consent, or devices you once connected and forgot to disconnect.
6. Check your Router
It's likely Alexa is slow to respond not because of an Echo problem but because your internet's acting sluggish. In that case, try restarting your Wi-Fi router.
Rebooting the router won't always result in cleaner bandwidth, but it can help the router cool down, give the software a breather, and boost your internet speed for a little while.
7. Power Cycle your Device
If restarting or reinstalling the Alexa app brings no results, power cycle your Echo device.
As we said earlier, rebooting isn't a fix-all, but it does allow the software to clear bugs and caches and helps cool down the hardware.
To reboot your Echo, unplug it and let it rest for about 30 to 60 seconds. Once the time's up, reconnect the device plug and wait for your Echo to power up and be ready to use.
8. Reset your Echo device
There's a reason why we saved the ‘reset the Echo‘ solution' for the end because following the steps below will erase your saved data on the relevant device.
Nonetheless, resetting the Echo device can, at times, take care of any internal fixes that are slowing Alexa's speed. Here's you can reset your Echo device:
- Press and hold the ‘action' button on your Echo device for 30 seconds or until the light blinks orange.
- Your device is now free of any previously saved information and is ready for set up.
9. Call Amazon Help
Not every troubleshooting exercise is successful, and if none of the solutions mentioned here help improve Alexa's response rate – then it's time to turn to the professionals.
You can get in touch with the helpful customer services at Amazon via live chat or helpline and get their take on fixing your Echo device.
As efficient and convenient as Alexa can be, it's best to remember its software that can run into glitches every now and then. We've mentioned several solutions to help you bring Alexa up to speed, if it is slow to respond. Our advice is – start with solution number one and work your way down. We're sure you'll do great.