Most people stream music on their Alexa devices via Spotify. Without trying to state the obvious, both of your accounts need to be linked for this to work. Since these are two separate companies, the process can be a bit tricky.
If you can’t link Spotify to Alexa, or if the two keep getting out of sync, we might just have a solution for you! Check out these possible cases and solutions, and try to connect the two again.
1. Check for updates
The first and most obvious solution is checking for updates. Open your phone and go to the App Store or Google Play.
Check if Amazon Alexa or Spotify have any updates you need to install. If they do, install them. With every update, the developers strive to fix as many bugs as possible. One of the apps could’ve had a bug that was preventing them from connecting.
2. Soft Reset
The next thing you can do is initiate a soft reset(restart) of both apps. To make it a bit easier, we’ve prepared a quick overview of the steps you need to take to initiate a soft reset of both apps.
Force quit both apps
The first thing you need to do is force stop both the Amazon Alexa and Spotify app. You can do so by removing them from the background running apps. All you have to do is swipe up on the screen of your iPhone to pull up all the app that are open at the moment.
On an android phone, you can press the square button on the screen for the background apps.Find the apps you need, hold them and swipe them away to force quit them.
Sign out of your account
Another thing you can do is sign out of Spotify and Amazon Alexa and then sign back in. To sign out, open the app, click on “Settings”, and scroll down. You should have the option to log out of your account. Press the button that logs you out and exit the app. Then log back into your account.
Uninstall the apps
If the two tips from above didn’t work, you might as well try deleting the apps altogether. Since you don’t know which app is having the problem, you should try deleting both.
If you’re using an iPhone or an Android phone, you can press and hold the app’s icon until it gives you an option to delete it. Do that with both apps. Then, reinstall the apps and open them. Log into your accounts and the apps should be working just fine!
3. Set Default Music Service
Maybe Spotify is not linking with Amazon Alexa because Spotify is not your default music service. You can make Spotify the default music service in your Amazon Alexa app with these simple steps:
- Open the Alexa app.
- Click on the “More” section in the bottom right corner.
- Tap on “Settings”.
- Scroll down to the section called “Alexa Preferences” and tap on “Music & Podcasts”.
- The first option will tell you what your default music provider is in “Default Services”.
- Under “Services” you’ll have the option to “Link New Service”. Click on that.
- You will see a number of options that you can choose from. Tap on Spotify.
- Once you select the option, it will ask you to “Enable To Use”. Click on that.
- Then, you will be asked to sign into your Spotify account.
Your Spotify account has been linked!
4. Wi-Fi connectivity
The problem could arise from poor Wi-Fi connectivity. Is it possible that your Wi-Fi router is shut off? Perhaps your phone and/or your Echo device are not within range of the Wi-Fi router. If that’s the case and you are not connected to Wi-Fi or the connection is very weak, you should move the devices closer to the router.
Alternatively, you can buy a Wi-Fi range extender. That way you can expand the range of your Wi-Fi router and you won’t need to move closer to the router in the future.
If that’s not the problem, perhaps your Alexa device and phone are not connected to the same wireless network. Make sure both devices are using the same Wi-Fi. If they’re not, you can connect them to the right network with ease. Find “Wi-Fi” in your settings and connect to your network.
5. Do you have enough space?
The Alexa and Spotify apps both require some extra space in your phone’s storage to function properly. More specifically, they need between 1 and 2 GB of extra space to work. Spotify uses streams and Alexa stores user data, which can take up some space. If you don’t have enough free space on your phone, the apps will lag and they might not work properly.
Go to “Settings” on your phone to check how much storage you have left. If you don’t have at least 1-2 GB, you should free up some space for your apps.
6. Are you using Spotify Premium
This is an obvious one, but some people might not know that you can only link your Spotify account to Alexa if you’re using Spotify Premium. Naturally, if you’d like to use this feature and you’re not paying for Spotify Premium, you need to update. Otherwise you can’t link the apps.
7. Call Amazon or Spotify Customer Support
If none of our tips worked, the problem might be coming from Amazon Alexa or Spotify. Try calling Amazon and Spotify customer service, and describing your issue to them. Maybe you’re not the only one who’s experiencing connectivity problems at the moment and the apps are just bugging.
There are many possible reasons why you can’t link your Spotify to your Amazon Alexa. Investigate the causes described in this article. If all else fails, reach out to the companies and ask them what course of action they recommend or leave a comment below!