A flashing keypad on a Yale lock can mean different things for different models. In some cases, it can imply a lockout mode, while in others it can be stuck in menu mode or trying to indicate low battery.
These are just a few of the reasons why, so in this guide, I’ll show you how to fix a flashing or beeping keypad and restore it to working condition.
General Troubleshooting Process
With Yale smart locks, the models don’t differ that much in terms of the indicator and warning beeps. So to help you figure out what's wrong and prevent it from happening again, I’ve created this guide.
I recommend going through this list step-by-step so you can pinpoint the issue and resolve it.
1. Verify Entry Codes
One of the most common reasons why many users experience a beeping or flashing keypad is whenever they’ve entered the wrong code.
The Keypad will emit one or two buzzes to let you know that the code was wrong. Using the app, you can go into the guest list and verify that the codes are correct.
So, make sure your entry codes are correct. To clear any doubts, try entering the master pin as it will also unlock the door in most models.
Otherwise, get help from the master user and try adding your own code. Also, your entry code might be scheduled, so make sure to check for this.
2. Check if the Lock is Under Temporary Shutdown
The lock might be beeping or flashing because of too many failed code attempts.
So if you’ve been typing the wrong code five times (or more) the lock will temporarily lock out for a minute or so.
Wait until this temporary lockout mode times out and then try again with a valid code.
3. Disable Any Lockout Modes
The smart lock might be engaged in a lockout mode such as privacy mode or all-code lockout. If it’s privacy mode, you might need to get help from someone indoors. If it’s an all-code lockout, you can try putting in the master PIN to disable it.
In Yale keypad models, the keypad will start flashing when the all-code lockout is enabled and you try to enter a code. In Touchscreen models, there’s a dedicated lock icon that will light up in red.
To disable all code lockout modes:
- Type in your master code. After that, press the gear button
- Press “6” followed by the gear button
- Press “3” and the gear button to confirm changes
- Press the checkmark button to exit the menu mode
To disable privacy mode:
- Input the master code and the gear button soon after
- Press “3” followed by the gear button to confirm
- Press “3” again with the gear button soon after, to disable privacy mode
- Press the checkmark button to exit programming/menu mode
To learn more about setting up master and user access codes, don't forget to read this article.
4. Check for Low Battery
For keypad locks, the Yale logo button will start flashing in red to indicate a low battery. The touchscreen will have a dedicated low-battery icon.
Regardless, performing a soft reset or replacing the batteries with a fresh set is always worth a shot, simply open up the battery cover on the indoor side and take out the batteries.
5. Resolve Any Connectivity or Installation Issues
If the door lock failed to calibrate properly during installation or if there’s an issue with the power cable inside, the door lock might start to malfunction or start beeping and flashing.
To resolve this, it’s ideal to open the inside door lock and clear any dust or debris and check for any signs of damage.
You can also reconnect the power cable that connects the outdoor keypad. Make sure it’s well seated and in the correct position. The cables shouldn’t be pinched or damaged.
Besides that, you might also need to check the mechanical operation of the bolt and ensure it’s properly aligned with the strike plate holes. The lock might start beeping or flashing whenever it runs into an issue with the bolt locking mechanism.
6. Exit Menu Mode
Upon entering menu mode (programming mode) the lock can start beeping with the keypad lighting up, so make sure the smart lock isn’t trying to carry out a programming procedure or that it’s not stuck in this mode.
To exit menu mode, try pressing the checkmark button. Also, you can do a quick soft reset by taking out one of the batteries, waiting five seconds, and putting it back in.
7. Exit Bluetooth Pairing Mode
If the smart lock is facing delays when trying to connect to your phone via Bluetooth, it can also cause the keypad to start blinking.
In most keypad-style models, a Yale logo will start pulsing in red after you enter codes during the setup process. This will last for 30 seconds after which the process will timeout.
Therefore, you can try waiting it out or performing a soft reset. Also, try re-enabling your phone’s Bluetooth connection and force-closing the Yale app before trying again.
If you're facing issues with the Wi-Fi, don't forget to check out this guide.
8. Disable the Tamper Alarm
Whenever the cable connecting the outdoor keypad to the battery pack is disabled accidentally, it can cause loud beeping and flashing on the indoor panel of the smart lock.
To disable the alarm remove the batteries or reconnect the power cable. If the issue persists, the power cable might be malfunctioning.
For Yale Conexis Smart locks, make sure to remove the batteries and reconnect them while pressing the “R” button on the indoor side.
9. Make Sure the Lever is Lifted
For the Yale Conexis L1 and L2, the Smart lock will give out a warning beep to remind you that the lever is not properly lifted to engage the lock.
So if you’re using this model or any lever-style smart lock, make sure the lever functions properly and returns to the horizontal position without any issues.
10. Perform a Factory Reset
After going through all the above steps, you can try out a full factory reset for good measure. This will help clear out any software issues and start recalibrating the lock.
You will lose all your codes and you’ll have to initialize the lock with a new master code. Also, make sure the door is locked when carrying this out since the lock will start to recalibrate and check for alignment with the strike plate holes.
1. Can I Disable the Keypad in My Yale Lock?
If you’re managing the smart lock via the app, you can temporarily disable the keypad. Here’s how:
- First, make sure you’re in Bluetooth range
- Open the Yale app
- Select your lock
- From the lock circle screen tap on the settings gear button
- From the settings menu, select “keypad settings”
- Here, you will have the option to toggle the keypad, and set it to “off.”
To re-enable, follow the same steps and toggle it back to “on.”
However, please note that the one-touch locking feature will be disabled whenever you disable the keypad via the app.
2. Will My Keypad Disable Itself if I Enter the Wrong Codes Too Many Times?
Yes, if you type in the wrong code 5 or 7 times (depending on your settings and model configuration), the keypad will temporarily time out. It might take a minute to five minutes for the lock to return to normal.
From tamper alarms to incorrect codes, a flashing and beeping keypad on a Yale smart lock can indicate many different things.
Whatever the case, following the steps I’ve outlined in the common guide can help you resolve the issue in no time.
To prevent unnecessary lockouts in the future, make sure to check the internals regularly and put in fresh batteries as soon as the low battery indicators show up.