The process of changing the batteries on a Kwikset smart lock is usually pretty straightforward and trouble-free. However, some models have quirks that are worth being aware of which can result in the lock not working at all or giving a low battery alert, even after changing the batteries.
In this article, I’ll walk through 10 troubleshooting steps to follow, if your Kwikset smart lock doesn't work or continues to beep after the batteries have been changed.
1. Are the batteries orientated correctly?
When changing batteries in your Kwikset smart lock, make sure to align the positive (+) and negative (-) markings on the batteries with the corresponding symbols in the battery compartment.
Inserting batteries incorrectly can cause your lock to malfunction, resulting in persistent beeping.
2. Is the battery pack inserted correctly?
Your Kwikset smart lock's battery pack features door arrows that should point inwards.
To troubleshoot, remove the battery pack and reconnect it, ensuring the arrows are aligned and that the battery pack is in full contact with the lock's interior.
Incorrect positioning can lead to insufficient power and unwanted beeping.
3. Try different batteries
Occasionally, you might come across a set of dud batteries, particularly if they're expired. To rule out this possibility, try using a different set of batteries and see if the issue persists. It's essential to use high-quality new, non-rechargeable alkaline batteries, as these offer the best performance and compatibility with most Kwikset smart locks.
Most Kwikset smart locks, including popular models like the SmartCode 888, 910, and 914, require four AA-sized non-rechargeable alkaline batteries. There are some exceptions, like the SmartCode 955, which uses a single 9-volt non-rechargeable alkaline battery instead.
4. Test the batteries with a tester and check the battery level in the Kwikset App
An issue that may go unnoticed is a low battery even when they're freshly changed. To verify this, use a battery tester to check the actual battery levels.
Additionally, for Wi-Fi models, check the Kwikset app on your smartphone or tablet to cross-check the reported battery level.
5. Z-Wave & Zigbee Model Specific Instructions
For these model types, it’s advised to allow at least 30 seconds to pass between removing the old batteries and inserting the new ones. This simple pause in the process allows your lock to properly power cycle. If the issue isn't resolved and your lock still has trouble joining or rejoining the Z-Wave or ZigBee network, you'll need to remove the battery pack and follow these steps.
Press and hold the program button for 5 seconds, then do the same with button A.
This combination of presses should effectively resolve the beeping issue that persists after a battery change.
6. Powerbolt Specific Instructions
For those using Kwikset Powerbolt smart locks, a specific set of instructions can help address the beeping issue after a battery change.
Start by loading the batteries into the compartment as you normally would. Before reinstalling the battery cover, locate the reset button on the lock.
Press and hold this button for 5 seconds or until you hear 3 distinct beeps from the lock.
This resets the lock and should stop any unwanted beeping.
Once you have finished this step, go ahead and reinstall the battery cover.
As a final note, always make sure the latch remains in the unlocked position during the entire process to prevent any complications.
7. Carry out the Door Handling Process while changing the batteries
Changing batteries generally doesn’t involve pressing any buttons (other than models like the Powerbolt as mentioned). However if that doesn’t work then I recommend working through the full door handling setup process, similar to what you did when initially installing it.
The door handling process varies a little depending on the model. Generally, it involves pressing the lock button or the program button continuously while inserting the battery pack. Then the deadbolt attempts to fully extend and detract to work out the orientation of the door.
Some models like the Obsidian have a “Manual Door Handing” process if the automatic process fails.
8. Reconnect the Interior Cover to the Exterior Body
Some Kwikset models have built-in sensors designed to detect whether the interior cover is correctly positioned. If not, this can trigger the tamper alarm to beep constantly. To fix this problem, make sure your lock's interior cover is properly aligned and connected to the exterior body.
Double-check that all clips, screws, or other fastening mechanisms are securely in place.
Ensuring the correct positioning of these components should prevent any unnecessary beeping.
9. Carry out a System / Factory Reset
Carrying out a system or factory reset on your Kwikset smart lock can help fix issues you might be experiencing, especially if the lock is still beeping after replacing the batteries.
Depending on the specific Kwikset model, the reset process may vary. Keep in mind that resetting the system will restore the lock to its default settings and erase all related devices from its memory, so you'll need to re-enroll your smartphone and any fobs after the reset is complete.
For the Kevo Convert and Kevo models, press and hold the Reset button for 10 seconds until you hear a beep and the light ring flashes red. After completing the reset, you'll need to re-enroll your Owner phone and re-assign eKeys to those who previously had access.
For models like SmartCode 913, 914, and 888, Powerbolt, Obsidian, Halo Touch, and Premis, follow the specific reset instructions outlined in their respective manuals or online guides. These instructions generally involve removing the battery pack, pressing and holding the Program button, and waiting for the beeps and light indicators.
Once the reset is successful, be sure to perform any necessary additional steps, such as door-handling processes, adding user codes, or connecting to your smart home hub.
10. Contact Kwikset Support
If all else fails, I recommend reaching out to Kwikset support who are usually pretty helpful and trying to find solutions to the problem. They may also provide you with a replacement unit if you are still under warranty.
How I researched
For this article, I reviewed the user manuals for the most popular models including the Premis, Home Connect, Obsidian, Kevo, Aura, Halo, and various SmartCode series smart locks. I also reviewed a selection of relevant Youtube videos along with reading a variety of support threads on various forums.
Check out some of my other Kwikset support articles, below.
12 Tips to Reduce Battery Drain
How to Open a Kwikset Smart Lock when the Battery is Dead