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Realizing that you can't change the volume on your Samsung TV can be extremely frustrating, particularly if you're at home. This virtually makes the device inoperable.

To fix, it's generally best to perform a reset on your TV – whether it be a soft or hard reset – and check for signal interference between your device and the remote. 

Step by step instructions are below. Lets get started.

Reasons Why the Volume on Your Samsung TV Is Stuck

There are many things that could be causing the volume to get stuck on your Samsung TV. Here are some of the most common causes.


are you using an an external speaker system like a soundbar or surround sound? If so, sometimes a simple power cycle of that equipment cam solve your problem. Also, perhaps there is a different remote to control that equipment.

Remote control

The issue could be coming from your TV remote control. Believe it or not, something just as simple as changing the batteries on your remote could be the answer to your problem. Change the batteries on your remote and see if it has any impact.


One of the perks of using a smart TV is that you have access to download so many different apps. You can connect your TV to your security camera, doorbell, Netflix, and YouTube, just to name a few.  Unfortunately, these apps probably take up most of the storage on your TV and if you have too many, this may cause the TV to perform erratically.


Anyone who has access to your TV may have changed the settings at some point, so it is worth the time to check if anything has been configured differently from what you set.

How to Check and Adjust the Audio Settings on a Samsung TV

Another probable cause as to why the volume on your Samsung TV is stuck may be due to the audio settings being configured incorrectly. With this in mind, you can easily check and adjust the audio settings on your Samsung TV by executing the following steps.

  1. You can start by checking the volume and mute settings. To do that, press the Home button on your remote, press the Mute button, and use the arrows to change the volume.
  2. Open Settings and make sure the TV is using the right input source. Check if you are connected to the right audio input and switch it to the right device if it is not yet selected.
  3. If you are using an external speaker, make sure that it is on and working. Also, check the network settings to see if it’s actually connected to the TV.

How to Perform a Reset on Your Samsung TV

One method that almost always works – but should always be your last resort – is performing a hard reset on the TV. You can also reset the remote and the speakers if necessary.

Trying to change individual settings on your TV can do more harm than good if you’re not sure about what you’re doing and could result in permanent damage. Therefore, restoring your TV back to its default state can help solve these minor technical issues. Follow the guide below to perform a factory reset on your TV.

  1. First, select Settings.
  2. Next, click on Support.
  3. Click on Self-Diagnosis. This option will trigger the TV to run diagnostics and analyze what the problem is, then it will offer you the reset option.
  4. Click on Reset.
  5. Enter the default security PIN code, which is 0000.
  6. Now, you may wait for the television to reset.
  7. Once the reset is done, you will see the configuration menu on the TV screen.
  8. Check to see if you can adjust the volume on the TV. If the problem persists, we recommend you seek professional help. You can contact Samsung directly or the retailer that sold you the TV.

How to Clear Unnecessary Apps

Another common issue is that people store too many apps on their TVs. Having a smart TV allows you to access hundreds of different apps, however, downloading and storing these apps take most of the TV’s storage space. Due to this, your TV may perform slower and can affect even the most basic of functions.

In the guide below, we will be showing you how to make more space in your TV’s storage by eliminating unnecessary apps.

  1. First, log in to your Samsung account on the TV.
  2. At this point, you should see the SmartTV Apps tab.
  3. Now, check all of your downloaded apps. You will find a number of apps that might have been downloaded automatically. Delete those and the ones you don’t use.

Common Questions Relating to The Samsung TV Volume Stuck

Why is my Samsung TV not responding to being muted?

There are a number of reasons as to why your TV is experiencing this. Perhaps the problem is with the remote – check to see if your remote control has active batteries or needs new batteries. You can also perform a reset on your remote. Make sure the infrared signal between the TV and the remote is not blocked and they can reach each other. 

Can I adjust the volume on my Samsung TV without a remote?

Yes, you can! You can use your laptop or smartphone to control the TV if you have a setup such as Amazon Alexa or Google Home. These voice-activated systems can let you perform commands such as changing the volume.

What happens if you perform a factory reset on your TV?

If you perform a factory reset on your TV, all the settings will be restored to their default state. At the same time, all the user data you have previously entered into the TV will be deleted.

The Verdict

In conclusion, there are several reasons why the volume can get stuck on your Samsung TV. The root of the problem can be due to the TV itself or the remote or speaker that you’re using.

If the above methods still do not seem to get the job done, you can always perform a factory reset to restore the TV back to its default state. By trying out these different methods, you can prevent the volume on your Samsung TV from being stuck ever again.


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